Contact — guide desk
Contact the Melbourne Airport parking guide
Use this page if you have a question about comparing Melbourne Airport parking, choosing a car park for your terminal, or working through the prebooking steps.
We are a guide, not a car park operator. We can help with the decision and the process, but we cannot change, cancel or refund a booking you made with the airport.
Where this guide fits
What we can help with
Ask about which car park suits your terminal, how the Value shuttle connects to Terminal 4, whether valet drop-off on Level 1 of the T123 Car Park is right for your trip, and how the 24-hour rate basis affects your total for airport parking.
We also welcome notes where the site looks unclear or out of date, such as an airline terminal mapping or a change to the booking steps. Those reports get priority because they affect everyone planning parking at Melbourne Airport.
What we cannot help with
We do not take bookings, we do not hold payment details, and we cannot amend or cancel a booking made through the airport flow.
- Entry or exit time changes, extra days, or charge queries go to the airport directly.
- If you are mid-trip and held at a barrier, contact the car park operator. We cannot open anything.
- We do not run a phone line, because we cannot act on a booking in real time.
A short note with your terminal and dates tells us more than a long note without them.
Two details decide most answers
Before you write, check these two things
Most questions about melburne airport parking come down to your terminal and your exit time. Confirm both and your message gets a faster, more exact reply.
Your terminal decides which car parks apply
Qantas flies from Terminal 1, Virgin Australia from Terminal 3, Jetstar and Rex from Terminal 4, and international carriers from Terminal 2. Tell us your airline and we can point to the closest parking Melbourne Airport option.
T1 — T4
Four terminals
Your exit time decides the total
Parking is calculated on a 24-hour basis, so a late collection adds a full day. If a charge looks higher than expected, check whether your stay crossed a 24-hour boundary before you write.
24-hour blocks
Exit time matters
Value shuttle and valet need context
Value suits longer stays with a shuttle ride to Terminal 4. Valet suits short, terminal-facing trips from Level 1. Your dates and stay length decide which one fits.
Shuttle + walk
Compare by trip type
Value long-stay field · dusk · after rain
Send a useful message
Tell us enough to give a specific answer
Include your terminal, your travel dates, and the car park you are asking about. If your question is about something you read here, tell us which page and which detail. Specific messages get specific answers about airport parking.
Guide desk · where to reach us
2 Terminal Drive, Melbourne Airport VIC 3045, Australia
+61 3 9329 5884
Open 24 hours, 7 days
How quickly we reply
We read every message and reply to genuine questions about parking choices and site accuracy. If your flight is tomorrow and you need an answer today, the airport booking flow and customer service channels are the faster route for times, charges or changes.
Field note inset · rain on glass, sodium backlight
Keep the sheet correct
Reporting an error on the site
If a page says something that no longer matches the airport published guidance, tell us which page and what is wrong. Terminal mappings, shuttle details and booking steps drift most often, so those reports are the most useful.
We check against the airport published information and update the page. We would rather publish a short, correct page than a long one that sends someone to the wrong car park.
What to include in an error report
Page name, the exact sentence or rate you question, and where you saw the newer detail. A link to the airport page helps, but a clear description is enough for us to verify.
What happens after you send it
We compare the page against current airport guidance, fix what is wrong, and reply when we need more detail. Urgent terminal or shuttle fixes go first because they affect every traveller.
Valet kerb · Level 1 · night
Keep planning while you wait
Useful reading before we reply
Many answers are already on the guide pages. Start with the step sequence, then match your terminal to the right building.
If your question involves a booking you already made
Include the booking reference so we can at least tell you which operator to contact. We cannot see airport bookings from here, and we cannot adjust times or charges.
Example: T4 · 14–19 Nov · Value · ref on your confirmation